Cancellation Policy

At Frostdesigns, operated by Neonet Ecart Solutions Private Limited, we are committed to ensuring a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Neonet Ecart Solutions Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. We understand that sometimes fashion decisions change, and you may need to cancel an order. Below is our cancellation policy to help guide you through the process:

Before Dispatch

Orders can be cancelled within 24 hours of placement or before dispatch, depending on which occurs first. For cancellations, please contact us via email. If eligible, a refund will be processed to the original payment method within 5–7 working days.

After Dispatch

Orders that have already been shipped cannot be cancelled. However, a return may be initiated after receipt as per our return and refund guidelines.

Changes to Orders

Modifications to order contents or delivery information are not supported once confirmed. You may cancel, if within the allowed time, and place a new order.

How to Cancel

To cancel an order, please email us neonetecartsolutionspvtltd519@gmail.com, neonetecartsolutionsauthorize@gmail.com. We value your presence always. We're here to assist with any queries you may have.

Need Help?

For any cancellation-related queries, feel free to email us at neonetecartsolutionspvtltd519@gmail.com, neonetecartsolutionsauthorize@gmail.com. We appreciate your trust and are committed to making your experience clear and convenient.